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Shipping & Deliveries

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Shipping & Deliveries

What Payment Options Do We Offer?

When it comes to making a payment for your order, we provide you with a variety of convenient choices. During the checkout process, you can select from our current payment options and proceed to finalize your order. Our accepted payment methods include American Express, Visa, MasterCard, Discover, Pay with Amazon, and PayPal. Rest assured, both credit cards and debit cards with these logos will work seamlessly for your transaction. For exceptionally large orders, we may require payment via wire transfer. It’s important to note that any purchases made through PayPal will be shipped with a “Signature Required” delivery method.

When Will Your Order Ship, and What Are the Shipping Costs?

We understand the importance of timely order processing and efficient delivery. If you place your order between Monday and Friday before 3:00 PM Eastern Time, we typically process it within 1-3 business days. Please note that we do not process orders on weekends or holidays. The actual delivery time may vary, typically ranging from 1 to 7 days following order processing. The shipping duration depends on factors such as your chosen shipping method, the distance from our warehouse, and other considerations. Keep in mind that since we operate from multiple locations, orders with multiple products may be dispatched from more than one warehouse.

Calculating shipping fees is a breeze as they are automatically determined before you provide your payment details. To view the available shipping options and their respective prices, simply add items to your cart and proceed to the Checkout page. Once we receive your payment, we’ll promptly ship your order. If any items in your order experience delays due to unforeseen back orders or other issues, we will keep you updated and discuss potential solutions.

Please bear in mind that shipping times may fluctuate due to factors beyond our control, such as carrier delays or adverse weather conditions.

Exploring Freight Shipments

In the case of larger items or orders that require shipping via a common carrier, the actual shipping costs may differ from what you see at checkout due to size considerations. If such an adjustment is needed, we will contact you to discuss it, or you can always reach out to us directly for a shipping quote.

Freight shipping rates are determined based on commercial delivery addresses. If your delivery is to a residential address, an additional cost will apply. Moreover, services like liftgate assistance, call-before-delivery, inside delivery, and White Glove delivery (including unpacking and debris removal) all come with extra charges.

For those looking for more comprehensive delivery options, we offer freight shipping upgrades for additional costs, which can be arranged by contacting us at 800-434-0018. We are also open to accommodating any special instructions, requests, or requirements you may have regarding your delivery.

A Guide to Receiving Freight Deliveries

If you or someone on your behalf will be accepting a freight delivery, please follow these guidelines to ensure a smooth process:

a) Before signing the Bill of Lading (BOL), thoroughly inspect the shipment for any damages.

b) If any obvious signs of damage are present, make sure to document them on the BOL before signing. The driver cannot leave until you do this.

c) In the absence of damage, write “Subject to Inspection” on the bill of lading before signing.

d) Be sure to retain a copy of the marked and signed BOL.

e) Open and inspect all shipments immediately, and report any damages within 24 hours of delivery.

f) It’s important to note that Pure Spa Direct cannot be held responsible for any damage or loss occurring after delivery to the address specified in your order. If you’re delivering to a freight forwarder, please be aware that we will not replace or refund any reported loss or damage after the order has been forwarded to its final destination.

For all orders shipped via freight shipment, we will send you an email with the above information, along with further details regarding your rights and responsibilities when receiving freight. Before releasing your order for shipment, we require your written acknowledgment that you’ve read and understood this email.

International Shipping Inquiry

Wondering if we ship to your country? While our primary focus is on shipping to the United States and Canada, we do offer shipping to select other countries. However, please be aware that for countries outside the US and Canada, we have a minimum order requirement of $1,000 USD with pre-payment via wire transfer. If you’re interested in shipping to a country other than the US or Canada, please get in touch with us via email or phone for more information. Please note that once an order is placed for export outside of the US and Canada, changes or cancellations are not possible.

Shipping to Canada:

As a Canadian customer purchasing from a US or international seller (the “exporter”), you are responsible for the importation of goods. Goods entering Canada will be subject to inspection by the Canada Border Services Agency (CBSA) for applicable customs duties, taxes, and charges. It’s your duty to account for any duties and taxes while ensuring compliance with Canadian Customs regulations. Typically, duties and taxes are collected upon delivery by UPS or another delivery/trucking company. If these taxes and duties are not paid for shipments to Canada, the shipment will be considered abandoned and will not be returned to us. We regret that we are unable to refund orders that are not returned to us.

Shipping to Other Countries:

For international orders, you are responsible for any taxes or import duties associated with importing your order into your country.

Shipping to Freight Forwarders:

We are pleased to accommodate our international clients by shipping to their chosen freight forwarders for exportable products. However, please be aware that Pure Spa Direct cannot be held responsible for any damage, defect, difference, or loss of product occurring after delivery to the address specified in your order. If we deliver to your freight forwarder and you encounter any damage, defect, difference, or loss upon the order’s final destination, please reach out to us immediately. We require all damage reports to be submitted within 48 hours of delivery.

Dealing with Refused or Returned Packages

Once an order has been shipped, it is considered a completed transaction and falls under our standard return policy. It’s essential to understand that refusing a package does not entitle you to a full refund. Refused packages are subject to a 25% restocking fee**, in addition to the cost of shipping and handling.

**The restocking fee covers various expenses incurred during the fulfillment of your order, including but not limited to merchant processing fees, wages, transportation fees, inventory shortages, and materials.

Handling Damaged, Defective, or Incorrect Products – Vital Information

If you receive a product that is damaged, defective, or not what you ordered, we require you to provide us with photos of the item and/or packaging. Please send these photos to https://ajbeautysupplies.com/ within 24-48 hours of receiving the shipment. This documentation is essential for processing claims related to damaged, defective, or incorrect items and for arranging collection or replacement. Approved product claims for replacement are typically shipped within 72 business hours using the same shipping method as the original order (Ground, 2nd Day, 3 Day).

Reporting Shipping Damage:

In cases of freight or UPS damage, it is crucial to report the damage within 48 hours of receiving your shipment. You can reach us at 9045213782 or e-mail https://ajbeautysupplies.com/. Please have your Order Number or Customer ID handy. It’s important to retain all original packaging material for an onsite inspection by a UPS or Freight Representative.

In the unfortunate event of damage or loss during transit, we are obligated to adhere to the investigation guidelines established by the freight carrier responsible for shipping your order. Investigation timelines can vary depending on the carrier and may extend up to 90 days. To ensure a smooth process, please report any damages or losses within 48 hours of delivery and keep all packing materials and the product itself until you receive further instructions.

Dealing with Defective Items:

For equipment, furniture, or merchandise to be considered “defective,” it must first be returned to the manufacturer for a comprehensive inspection and potential warranty repair. If the item is found to be defective, it will be repaired if possible. In cases where repair is not feasible, a replacement unit will be sent to you. Please be aware that the decision to repair or replace is solely at the discretion of the manufacturer. It’s important to note that Pure Spa Direct does not offer refunds, substitutions, credits, or upgrades under warranty.

Our Warranty Promise:

Within the first 30 days of purchase, any part or material that becomes unusable due to defects will be repaired or replaced. However, this warranty does not cover damage caused by negligence or alterations to the product. After the initial 30 days, the manufacturer’s warranty takes effect.

If an error on our part results in the need for a return, we will reimburse you for the cost of shipping via ground service. Please ensure that you include the return authorization form with the returned item, and the RMA number should be visible on the exterior of each box.

Our Return Policy:

To initiate a return, you must obtain pre-approval. Simply contact our customer service center at 9045213782 or email your request to . One of our staff members will guide you on the most straightforward way to return the product within 7 days of receiving the issued RMA number.

PLEASE NOTE: Items returned to AJ Beauty Supplies without a valid RMA number will be refused and returned to the sender, with no refund available.

For unopened or unused merchandise, the return window is within 30 days of the purchase date. All items must be returned in their original, clean, and resellable packaging, with no price stickers or glue markings. Merchandise returned without its original packaging is ineligible for a refund and will be discarded. Returns of incomplete displays or kits will not qualify for a refund. If you are returning a kit, all parts, pieces, and products belonging to the kit must be included; otherwise, a refund or replacement will not be processed. In the case of uniform/apparel returns, items must be unworn and unwashed, with all tags attached.

Shipping costs are non-refundable, and refunds will reflect the actual purchase price less a restocking fee of up to 25%. You are responsible for the cost of shipping returned goods.

Items Marked as All Sales Final:

To maintain product integrity and quality, we cannot accept returns for the following items:

  1. Coronavirus Popular: Products in the “Coronavirus Popular” category and sub-category pages are non-returnable and non-refundable for safety reasons.
  2. Replacement Parts: Due to manufacturing variations, we cannot guarantee that replacement parts will fit equipment not purchased from AJ Beauty Supplies. All replacement parts, including bulbs, are non-returnable and non-refundable.
  3. Merchandise: This category includes nail implements (tools), nail dryers and lamps, hand and foot spas (including accessories), skin implements (tools), massage accessories, earrings, body jewelry, nail polish, nail tips, cosmetics, cosmetic brushes, apparel and footwear, hair brushes, combs, hair accessories, hair appliances, cutting shears, and hair extensions. These items are non-returnable due to sterilization and hygienic reasons.
  4. Media/Books: Books, DVDs, CDs, and video media are considered unconditional final sale items. No refunds will be issued for any of these items.
  5. Special Order, Seasonal, or Bulk Volume Orders: Non-stock, special order, custom, bulk volume, and seasonal merchandise are not eligible for return credit.
  6. Furniture, Equipment, Pedicure/Manicure Bowls, LED Signs, and Fountains: Orders for furniture or equipment cannot be canceled or returned, including custom furniture and equipment orders.
  7. Finance Orders: Orders made through financing cannot be canceled or returned.

Important Reminders:

  1. Salon owners and licensed professionals purchasing products are responsible for complying with the regulatory requirements outlined by their State Board.
  2. If you return merchandise that does not adhere to these guidelines, the merchandise will be discarded, and no credit will be issued.
  3. Refunds will be processed after deducting up to a 25% restocking fee.
  4. Shipping costs are non-refundable, and you are responsible for return shipping expenses.

Charge Backs:

All credit card transactions, wire transfers, and check payments are considered final once completed. By placing an order, the buyer or customer waives all rights to charge back credit card payments. In the event of a customer attempting to stop payment or execute a chargeback, the buyer or customer assumes the risk of product defect and/or damage, and product returns are prohibited. Credit will be denied under all circumstances. By placing an order, the buyer or customer acknowledges and agrees to all the Terms and Conditions outlined above.

If you have any further questions or require assistance with your order, please feel free to contact us at any time. We are committed to providing you with exceptional service and ensuring your satisfaction with your AJ Beauty Supplies experience. Thank you for choosing us as your trusted source for spa and beauty supplies.”

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